Shipping & Delivery Policy – Dew Clothes

Dew Clothes, we aim to deliver your orders in a timely and safe manner. Please read the following Shipping & Delivery Policy carefully to understand how orders are processed and delivered.

1. Shipping Locations

  • We currently deliver orders across India.

  • Delivery availability is subject to courier serviceability in your area.

2. Order Processing

  • All orders placed on Dew Clothes are processed after order confirmation.

  • Since we accept Cash on Delivery (COD) only, our team may contact you via call, SMS, or WhatsApp to confirm your order before dispatch.

  • Orders that are not confirmed may be cancelled.

3. Dispatch Timeline

  • Once confirmed, orders are usually dispatched within 1–3 business days.

  • Dispatch timelines may vary during sales, festivals, or due to unforeseen circumstances.

4. Estimated Delivery Time

  • Delivery typically takes 3–7 business days, depending on the customer’s location.

  • Remote or non-metro locations may require additional delivery time.

5. Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout before order confirmation.

  • Dew Clothes reserves the right to update shipping charges without prior notice.

6. Delivery Attempts

  • Our courier partners will attempt delivery at the provided address.

  • If the delivery fails due to incorrect address, unavailability of the customer, or refusal to accept the order, the order may be returned to origin.

7. Delays & Exceptions

Dew Clothes shall not be responsible for delivery delays caused by:

  • Natural disasters, strikes, or government restrictions

  • Courier partner delays

  • Incorrect or incomplete shipping details provided by the customer

8. Damaged Packages

  • If you receive a package that appears tampered with or damaged, please do not accept the delivery and inform our support team immediately.

  • If the issue is identified after delivery, contact us within 24–48 hours for assistance.

9. Undelivered or Returned Orders (COD)

  • In case of refusal or repeated failed delivery attempts for a confirmed COD order, Dew Clothes reserves the right to:

    • Cancel the order

    • Restrict future COD orders from the customer

10. Contact Us

For any questions regarding shipping or delivery, please reach out to our customer support team using the contact details mentioned on our website.